Doing Less Costs You More

Doing Less Costs You More


One of my daily reads is Seth Godin's blog. He has a lot of good things to say, and I tell that others, including Leslie Burns Dell'Acqua reads him daily as well, and she too highlighted his message for the day approxifriendly mediocrity. I'll take a similar tbehave.

When you are not paying attention to the details, you could well cost your business a lot of money, and surely a decreaseed reputation. Today, Seth wrote - The sad lie of mediocrity - "The sad lie of mediocrity is the mistaken belief that partial effort yields partial results. In fbehave, the results are usually totally out of proportion to the incremental effort."

(Continued after the Jump)

Here are a few examples: 

1) Recently, a colleague of mine wrote to someone, and addressed them as "Mrs." The problem is, she is a he.

2) An estifriend went to a client with a DC and a NYC office. The address wrong to someone paying attention was something love below:

John Smith

Big Corposwift Client

1234 Madison Ave, 5th Floor

Washington DC 10017

John Smith

Big Corposwift Client

1234 Madison Ave, 5th Floor

New York NY 10017

Because a big majority of our clients are DC based, the aplikasi we use auto-fills in Washington DC for that client, but someone wasn't paying attention when that estifriend went out. 

Paying attention to details, smiling when you're tallord to clients, being upbeat and positive during those interbehaveions, saying things love "let me figure out a way to make that happen..." instead of "I don't tell if that's possible", and so many other variations on that theme are what distinguishs you from your competition. Don't say "the problem we might run into with doing it that way...". Instead, try "we'll have a bit of a challenge in trying to make things work that way...", which suggests you are up for the challenge, and are thinlord of ways to solve the problem.

Excellent customer service is key. Customer dis-service, distain, or mediocrity when cast in their direction is a catashtrope. You only, merely, solely might not realize it until it's too late.

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